Refund Policy

Uniquips and vendors take pride in our quality products and services and value the relationship with you. If you ever feel a product does not meet your standards, has occurred damage caused by shipping or any other form of return reason, please read the following information and steps before returning.

Before you accept delivery of your equipment, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery you have 30 days to contact us regarding defects, damage, or other issues.

Please contact the vendor you purchased the product from, or contact Uniquips at support@uniquips.com between 8 a.m.–8 p.m. PST, 7 days a week.

 

1. Refund method and timing:

 

Items purchased on uniquips.com, or Uniquips marketplace website can be returned within 30 days of receipt of delivery, aside from damages due to negligence, we will reimburse you for returned items in the same way you paid for them. If you prefer, an exchange is available for the same item.

 

For shipped returns, once we receive your return, we will process it within 3–5 business days. Upon refund approval, and depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.

 

High purchase amounts via bank transfer, via check, or PayPal, we would refund you by check within 10 business days.

If an item is being returned for credit, no credit will be issued until the item has been inspected. We will contact you to obtain the appropriate information should we decide to issue credit. At our discretion, we may issue a company check to reimburse you instead.

Any deviation from the return policy will result in a delay of your refund, and additional restocking fees or refusal of your return.

Late or missing refunds (if applicable):

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@uniquips.com

 

2. Returning guideline info:

 

A. Guideline:

• Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
• Please be aware that one order, including several products, may ship from different vendors. Please return the items to the particular vendor you purchased the item from. Do not ship all items to Uniquips unless the products are purchased from the Uniquips store itself.
• Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for missing items.
• If you received a multi-item discount or free item, you will lose that benefit if you do not return all items purchased.
• If you return an item bought as part of a bundle or with a promotional discount and do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
• Connected and Wi-Fi devices: Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

B. Non-returnable Items:

• All Final Sale merchandise cannot be returned. Other non-returnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink, and 3D printer filament.
• Returns lacking proof of purchase.
• Entertainment products: Opened computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.
• Worn apparel: We are happy to accept returned apparel that has not been used, worn, laundered and have the original tags attached.
• Custom orders: Custom and personalized orders made especially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds for the particular order.
• Bundle or promotional discount items: If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.
• Purchases from other marketplaces and stores.
• Subscriptions and services.

 

3. Privacy protection

 

Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see our Privacy Policy.

 

4. Export regulations

 

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Uniquips need to occur within the U.S.

 

5. Return shipping fees:

The responsibility of shipping cost depends on the return reason. Returns are possible during your return and exchange time period only. If you have any concerns, please contact the vendor in the messenger section in your account or contact Uniquips support via email at support@uniquips.com. Do not return a product to any Uniquips offices under any circumstances.

• Damaged, defective, or incorrect items:

 

• If you receive a product that is damaged in shipping, defective or it is not the product you ordered, please return it during your return and exchange time period. The label and shipping carrier will be provided from the vendor after a return request, and they will cover all customary ground shipping fees. Please follow the return steps and instructions in the return steps section. You can request a refund, or an exchange and the vendor will arrange a replacement.

 

• All other return reasons:

 

If you want to return your product(s) for any other reason as mentioned in the above section, you can return your product during your return and exchange time period (30 days). You are required to return the item at your own expense. You can request a return label from the vendor or ship the products(s) via carrier per your own choice. Once the product is received and meets the return guidelines in section (2) above, you will be refunded, but import fees, shipping cost, including return shipping fees if shipped via provided return shipping label will be subtracted from the refund. You may contact our Customer Service Center to request a refund of the remaining postage cost at support@uniquips.com

 

In some cases, a restock fee may apply.

 

There is no restocking fee if the product is unopened or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and were prohibited by law. The restocking fee will be taxed in select states.

 

6. Return Steps:

 

Gather the purchases you want to return, along with the original contents and packaging, and familiarize yourself with the return and guideline information above. If the return guidelines are applicable and you are able to return the product(s), please follow the steps below.

 

1.) Login to your account at uniquips.com, go to orders and select the product(s) you would like to return, and select exchange or return. This can be just a partial order and not the entire return.

If you checked out as a guest, please follow the instructions provided by email, or contact us via email at support@uniquips.com. Please provide all the necessary shipping information like order number, product name and other information mentioned below.

 

2.) Provide the reason for return or exchange, add pictures and necessary information on why returning.

3.) After submitting, the vendor will get in touch within 24-48 hours and will provide instructions. You can communicate with the vendor through messenger terminal in your account.

4.) Once you receive the packing slip and the return shipping label, place the printed packing label, and return label in separate packing slips outside of the box. In some cases, a code will be provided instead of a shipping label. Please bring the shipping box, including shipping label or code, and packing label to the provided carrier, send the package and keep proof of shipping. In the event you want to return the shipment via carrier of your own choice, please provide the shipping information and tracking number to the vendor. We cannot guarantee a refund without proof of shipment.

Return in store: In some cases, products can be returned to the vendor store. Please contact the vendor for advice before returning to the vendor store. Bring your packing slip with purchase information, and a valid photo ID. Please get proof of return accepted. The vendor must submit the return as accepted and then you will receive a refund as mentioned in section (1.) above. Vendors may refund directly in store but must submit the refund information to Uniquips.

Uniquips does not have any physical stores. We do not accept any products at Uniquips offices. Therefore, products purchased from Uniquips itself can be returned through shipping only.

5.) Once your returned item is received and inspected by the vendor then approved, we will send you an email to notify you that we have received your returned item. We will also notify you in the event that the approval is not approved.

6.) If you are approved, then your refund or an exchange will be processed. A credit will automatically be applied to your credit card if refund was requested, via check or original method of payment, mentioned in section (1.).

 

 

UNIQUIPS

Carlsbad, CA 92010 USA

Email: support@uniquips.com

Phone: (760) 672-7825