Welcome to Uniquips!
Frequent Asked Questions
Shipping Information
Depending upon your order type, location and Vendor, there are a variety of shipping methods available.
1. Free Shipping
All shipping cost are included from the Vendor and delivery times depend on the free shipping method, offered by the vendor for the product.
2. Freight
If the shipment weighs more than 150 pounds or measures more than 30X30X30 inches, it is considered freight. Simply put, shipping large quantities of goods is called freight. This type of transporting commodities, goods, and cargo is performed by land, air, or sea.
Freight - types of shipping methods
Types of freight shipping are:
Ground freight through trucks
Ocean freight through ships
Air freight through planes
Multimodal freight through a combination of vehicles
Shipping time and pricing get influenced by factors such as the mode of transport, the origin and destination, the size and weight, and if any, special handling is required.
3.Flat rate
This type of shipping doesn’t charge based on the item’s weight, shape, or size. So you can ship any item at the same price within the shipping zone. Usually, the price for flat-rate shipping is calculated and fixed by the ecommerce site and its shipping partner.
Flat-rate shipping saves your pocket in the long run, especially if you often ship heavy or multiple items in one box.
4. Flat rate
This type of shipping doesn’t charge based on the item’s weight, shape, or size. So you can ship any item at the same price within the shipping zone. Usually, the price for flat-rate shipping is calculated and fixed by the ecommerce site and its shipping partner.
Flat-rate shipping saves your pocket in the long run, especially if you often ship heavy or multiple items in one box.
5. Overnight
When the package gets delivered to the customer, the day it’s shipped is called the overnight shipping method. Based on the shipping carrier, the price and terms and conditions may vary. However, if your company is partnered with a platform that offers pre-negotiated discounts, you can save some bucks.
6. Priority mail Priority mail is an exclusive service USPS provides and is a brand name, not a unique shipping method. It operates just like shipping methods, such as expedited and overnight shipping. This type ships goods within the US in 1 to 3 business days, depending on the origin and destination.
7. Expedited
If the package is delivered much faster than the standard shipping time, it is called expedited shipping. You will find carrier companies offering unique branded names for expedited shipping, and the service might differ.
Here are some examples of expedited shipping services.
UPS calls this shipping method UPS expedited shipping.
USPS refers to USPS expedited shipping using terms such as Priority Mail and Priority Mail Express.
8. Local delivery or pickup
This shipping type benefits small businesses that sell goods based on location. Local delivery depends on your business team’s bandwidth. As a business owner, you can deliver the package to the customer’s location or get your team members to do the work. Also, with a local pickup option, nearby customers can go straight to your store and get their delivery.
This all depend on the available shipping options for each product, and product origin. Once you select a shipping option, you will receive a tracking number with all the shipping information. National shipping is typically 1-3 business days, and international shipping 1-7 business days. Some bigger industrial product may take longer.
Depend on the Vendor and the product. International shipping requires more formalities since it is shipped to a different country. International - types of shipping methods You need to submit customs declarations and forms that have clear details about what’s inside the package, the cost, and if it’s merchandise or a gift for the customs officers receiving the parcel. Provide details on applicable taxes, tariffs, and duties. If there are any surprise costs, your customer must bear them. So, ensure you give clear warnings on your website.
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Payment
We accept major credit cards including VISA, MasterCard, AMEX, Discover as well as Paypal.
Uniquips is a save online marketplace, it's important not to communicate or make transactions with merchants outside of official channels. If you pay for a product using a different payment method, like cash on pickup, this prevents Uniquips and any Vendors, from being able to mediate the transaction and refund you if something goes wrong. Be wary if someone asks you to make payments outside of the standard marketplace, as this could be a sign of the scammer. Scammers will use many different tricks, like asking for payment via gift cards. If you're dealing with a merchant who seems aggressive in their efforts to have you pay outside of official channels, do not make a purchase, and report to Uniquips immediately.
Orders & Returns
Visit uniquips.com
Click on the product you’re interested in.
Once you’re on the product landing page, click ‘Add to cart.’ The item will now be in your shopping cart.
Proceed to checkout by clicking on the shopping cart icon.
Ensure the quantity and product is correct. Then click checkout.
Please enter in your shipping address; shipping cost will be auto-calculated.
Select your preferred delivery option.
Enter in your card information.
Enter in your billing information.
Click ‘Pay Now’ once you’ve verified all the information is correct.
For any tax exempt requests or bulk purchases, customer support to get that process started.
Fill out this form here and include your reason for purchasing
A member from the service team will reach out to you directly.
If you do not hear from someone within 2 business days, please contact customer support and we’ll be glad to help!
Simply no, you can order as a guest, but it is easier to get all the information you need via account. Emails will be send to you about your shipment.
You can return the product typically within 30 days. Please read the refund & return policy.
You can return many eligible items on Uniquips.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.
If you wish to change the order, like the shipping address, please login to you Uniquips account, orders and select your order. Here you can sent a massage to us and request changes. Example: a change for the shipping address depend if the package has been already shipped. You can also try calling during our business hours and we will assist you. If your order has already shipped and you wish to cancel, we will either reroute the package (if possible) or you will be responsible to ship it back for a refund.
After purchasing a product, you will receive a massage with tracking information. The tracking information email will be send once the the product is prepared for shipping. You can also get the the tracking information when you login to "my account".